Terms and Conditions

 

Our Guarantee 
Lighthouse Photography Studios aim to provide you with an excellent customer service and the highest quality portraits.  However if you are not satisfied with our products or the service received, we will endeavour to correct the problem to your satisfaction.

Orders
Due to the individual nature of your portraits, orders cannot be altered or cancelled once placed. Lighthouse Photography Studios do offer payment plans where goods can be paid for over a set period to suit your requirements.  However, a  minimum purchase of £200 is required and 30% payment must be made at the time of placing your order along with debit or credit card details for a card that is valid until the end of your payment plan so that we can automatically take payments on the date they are due. All orders remain the property of Lighthouse Photography Studios until payment in full is received and will not be issued to customers until after the payment plan has been completed. 

  • Complimentary prints and products have No Value and can therefore not be transferred or substituted for any other goods or services.
  • "Deal" prints are non-transferrable except for an upgrade option to the next print size for a one off fee. 
  • "Deal" Single Digital images are delivered electronically. Additional Discs are available at current rate, £5.
  • All of our products are bespoke and hand finished.  This may result in a slight variation in actual sizes. Some cropping of images may occur
  • Orders can take up to six weeks to process due to the bespoke nature of each order
  • ONly one 'deal voucher' is allowed per household

Sitting and Viewing Entitlement/Change to Appointments and Sittings. 
Appointments for both viewing and sittings can be changed or canceled with a minimum of 48 hours notice.  Failure to give adequate notice may result in loss of deposits and/or complimentary prints. Each booking entitles the client to a single one hour session in the studio and a single one hour in our viewing suite a few days later.  Studio time includes getting ready prior to shoot and exiting the Studio.  Any reshoots or additional viewings WILL be subject to a £30 fee that will be refunded against any order placed from the booking in question.  If the sitting/viewing is cancelled or you do not attend without prior notice Lighthouse Photography Studios reserve the right to retain this fee.  If you would like to have your shoot outside of our normal working hours please ask, in this case Lighthouse Photography Studios reserves the right to place a £150 minimum spend deposit on out of hours bookings. The named Client must attend the Viewing. Where a sitting is booked through Groupon or similar Deal sites participants can only be in one sitting.  Lighthouse Photography Studios reserves the right to withhold complimentary products in this case.

Copyright
Without exception Lighthouse Photography Studios own and retain the copyright of all images taken by the company’s photographers.  Any copying, scanning, electronic transfer (via websites) or duplication by clients, or any third party, is strictly prohibited and will contravene this copyright unless permission is given in writing.  Clients purchasing a Photo CD will be given a license to reproduce images on the CD for private use only.  Lighthouse Photography Studios may release the copyright on images in certain special circumstances.  Should you need to discuss this option, please contact us at Lighthouse Photography Studios, 20a Newport Road, Barnstaple EX329BG. Please note that unless full payment is received then the license to use the images will not be granted.

Mobile Phones
Due to the Sensitive nature of our work and copyright of our images, clients are NOT to use Mobile Phones or Camera equipment in the studio or viewing room areas.  Anyone found to be in breach of this will invalidate any complimentary prints, vouchers and special offers already purchased.  Where a refundable fee has been paid this will also become non-returnable.  Copying any images produced by Lighthouse Photography Studios is theft, anyone found to be doing this MAY face prosecution and WILL be invoiced for All Images in Hi Res at the current price list rate.  CCTV is in operation throughout the building.

Health and Safety
For Health and Safety reasons, clients are reminded that there is lighting equipment hanging from ceiling track that could be at head level, the painted studio floor can become slippery when wet, that all tea and coffee served in the studio could be hot and that there is no running allowed in the studio apart from where the photographer may ask.  Parents are reminded that they remain legally responsible for their children throughout the time in the studio. This extends to any damage caused. Please note that parents should ensure their children do not touch equipement such as cameras iresspective to where they have been placed by the photographer.  Parents are encouraged to watch over their children during photo shoots and under the direction of the photographer be close by, especially with very young children. 

At no point can a member of Lighthouse Photography Studios staff be left alone with anyone under the age of 18. Itremains the parent’s responsibility to be on hand should the child slip or fall.  Pet owners please note it is your responsibility to clean up after your pets. RP Studios Accept no responsibility for accidents on the premises

Keeping In Touch
From time to time Lighthouse Photography Studios would like to keep you informed about your sitting, viewing,  orders and our products, as well as special promotions and offers.  We will not pass your details to any third party.

If you wish to be removed from our mailing list please inform a member of the team.